mcw guide Privacy Policy

This privacy policy ("Policy") applies to all services and activities of the mcw guide platform. When you use our website, register, or use any of our services, you are considered to have accepted the terms of this Policy. This Policy supplements our Terms and Conditions and should be read together with that document.

mcw guide treats the privacy of user information as its highest priority. We believe your personal information should only be collected and used for necessary purposes. In this Policy we clearly explain how your information is managed and what your rights are.

1. Definitions and Scope

The meaning of some important terms used in this Policy is as follows:

"User" means any registered or unregistered visitor of mcw guide.
"Personal information" means any information that can directly or indirectly identify a person — such as name, email address, mobile number, date of birth, and financial information.
"Processing" means any activity involving the collection, storage, analysis, transfer, or deletion of information.
"Platform" means the mcw guide website, mobile app, and all associated digital services.

This Policy applies to all individuals residing in Bangladesh who use mcw guide services. mcw guide provides services only to persons aged 21 or older, and information from minors is not knowingly collected.

2. Information Collection

2.1 Information You Provide Directly

When you create an account on mcw guide, make a deposit, or contact the support team, we may collect the following information:

Full name and username
Email address and mobile number
Date of birth (for age verification)
Transaction details related to deposits and withdrawals
Mobile wallet information (bKash, Nagad, Rocket, Upay)
Identity verification documents (where applicable)

2.2 Automatically Collected Information

When you visit our platform, some information is collected automatically:

IP address and device type
Browser type and version
Pages visited and time spent
Referral source and search terms
Information obtained from cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and processing financial transactions, we may receive information from payment processors and KYC service providers. This information is used only for the stated purposes.

3. Purpose of Information Use

mcw guide uses collected information for the following purposes:

Account management: For registration, login verification, and account security.
Financial transactions: To ensure deposits are received and withdrawals are processed.
Customer support: To resolve your issues via 24/7 live chat and email.
Security and fraud prevention: To detect unauthorised access and suspicious activity on accounts.
Bonus and promotion management: To correctly reward eligible users.
Service improvement: To analyse user experience and make the platform more effective.
Legal compliance: To remain in compliance with applicable laws and regulations.
Responsible gaming: To monitor user gaming behaviour, identify potentially problematic patterns, and provide support where needed.

We never sell your information to third parties or use it directly for advertising purposes.

4. Information Sharing and Disclosure

4.1 Service Provider Partners

We work with trusted third parties to carry out specific technical and operational functions. These partners receive only the limited access to information necessary for their assigned tasks and are required to follow our privacy standards:

Payment processing companies (mobile wallet services such as bKash, Nagad, Rocket, Upay)
Identity verification and KYC service providers
Cybersecurity and fraud prevention technology companies
Game software providers (information shared only as needed to operate games)

4.2 Legal Obligations

We may disclose necessary information in response to a court order, a lawful request from a government authority, or applicable legal requirements. In such cases we provide only the minimum information required.

4.3 Business Restructuring

In the event of a merger, acquisition, or business restructuring, user information may be transferred. In such situations we will notify users in advance, and the new management will follow privacy standards consistent with this Policy.

5. Cookies and Tracking Technology

mcw guide uses cookies and similar technologies to keep the website running smoothly and to improve the user experience.

5.1 Types of Cookies

Essential cookies: Used to maintain login sessions and basic security functions. These cannot be disabled.
Functional cookies: Used to remember your preferences and settings.
Analytics cookies: Used to analyse site traffic and user behaviour.

You can disable non-essential cookies by changing your browser settings. However, this may limit some features of the platform.

6. Information Storage and Security

6.1 Retention Period

We retain information for as long as your account is active and for as long as needed afterwards to meet legal and regulatory obligations. Records of financial transactions are generally kept for a longer period.

6.2 Security Measures

mcw guide applies industry-standard security technology to protect your information:

SSL encryption: Every data transfer is end-to-end encrypted.
Two-factor authentication: An additional security layer when accessing your account.
Regular security audits: To identify and address potential vulnerabilities.
Access controls: Only authorised staff have limited access to the information they need.
Secure data storage: Sensitive information stored on servers is kept in an encrypted state.

However, no method on the internet is 100% secure. If you notice any security issue or suspicious activity, please notify our support team immediately.

7. User Rights

Every registered user of mcw guide has the following rights regarding their personal information:

Right of access: You have the right to know what information we hold about you.
Right to rectification: You may request that incorrect or incomplete information be corrected.
Right to erasure: In certain circumstances you may request that your personal information be deleted, though this may not apply where legal or contractual obligations exist.
Right to restrict processing: In some cases you may request that restrictions be placed on the processing of your information.
Right to portability: You have the right to receive a structured copy of your information.
Right to object: You may object to the processing of your information for specific purposes.

To exercise any of these rights, please contact our support team. We will respond to your request within a reasonable time.

8. Responsible Gaming and Data Protection

mcw guide analyses certain information to monitor users' gaming experience. The purpose of this analysis is to identify potentially problematic gaming behaviour and provide the relevant users with necessary support. In line with our Responsible Gaming guidelines, we provide limit-setting, self-exclusion, and other protective tools.

Information collected for this purpose is kept strictly confidential and is used solely for the user's benefit. It is not used for any commercial or advertising purpose.

9. Third-Party Links

The mcw guide platform may sometimes contain references to third-party websites or services. These external sites have their own privacy policies, and mcw guide is not responsible for them. We recommend reading their privacy policies before visiting those sites.

10. Changes to the Policy

mcw guide reserves the right to update or change this privacy policy at any time. For significant changes, we will send a notification to your registered email or on the platform. Continued use of the platform after a change is made will be considered acceptance of the updated policy.

Visit this page regularly to stay informed about updates. The "Last updated" date at the top of the page will always show the current information.

11. Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

Live chat: Chat directly from any page on the platform
Email: [email protected]

We will try to respond in writing to requests regarding your rights within 30 business days of receipt. For complex matters this timeframe may be extended, but we will keep you informed of progress.

To learn more about mcw guide, visit our About Us page.

12. Applicable Law

This privacy policy has been prepared in accordance with applicable data protection and digital security laws of Bangladesh. Any dispute relating to this Policy will fall under the jurisdiction of the courts of Bangladesh.

If any part of this Policy is found to be invalid or unenforceable, the remaining parts will continue in full force. For general questions, you may visit our FAQ section.