mcw guide Terms and Conditions

These terms and conditions ("Terms") apply to the use of the mcw guide platform and all its services. By accessing the site or creating an account, you are considered to have fully agreed to these Terms. If you do not agree with any part of these Terms, please refrain from using the site's services.

mcw guide is an online gaming and sports betting guide platform for users in Bangladesh. The information available on the site is provided for informational purposes only. To learn more about mcw guide, visit our About Us page.

1.1 Age Requirement

This platform is for individuals aged 21 or older only. Anyone under 21 is strictly prohibited from creating an account or taking part in any gaming activity. mcw guide reserves the right to verify age, and accounts will be closed if false information is provided.

1.2 Geographic Restrictions

The services on this platform are aimed at users in Bangladesh. Users in areas where online gaming is legally prohibited are responsible for their own use of these services.

2.1 Registration Requirements

To create an account on mcw guide, you must provide accurate and truthful information. Each person may hold only one account. If multiple accounts are created, all of them will be closed and the account balance may be forfeited.

2.2 Information Accuracy and Verification

The name, mobile number and other details provided at registration must be correct. mcw guide may request a national ID or other documents for identity verification (KYC) at any time. Withdrawals may be put on hold until verification is complete.

2.3 Account Security

Keeping your account password confidential is your responsibility. Allowing any other person to use your account is prohibited. If you suspect unauthorized access to your account, contact the support team immediately via live chat. mcw guide will not be held responsible for losses resulting from negligence in protecting your account.

2.4 Account Closure

mcw guide reserves the right to temporarily suspend or permanently close an account in the following circumstances:

• Violation of any clause of these Terms
• Fraud or fraudulent activity
• Providing false information
• Bonus abuse or exploiting technical vulnerabilities
• Threatening or inappropriate behavior toward other users

All financial transactions on mcw guide are processed through Bangladeshi mobile wallets. Accepted methods are bKash, Nagad, Rocket and Upay.

3.1 Deposit Terms

• Minimum deposit amount: ৳100 (for all methods)
• Use the correct reference number when depositing, otherwise the transaction may be delayed
• Deposits must be made from a mobile wallet registered in your own name
• Deposits through third parties are prohibited and such transactions may be cancelled

3.2 Withdrawal Terms

• Minimum withdrawal amount: ৳500
• Withdrawals are generally processed within 30 minutes to 3 hours
• Account verification must be complete before withdrawals can be made
• Withdrawals may be held if bonus wagering requirements have not been met
• Withdrawals can only be made to the wallet from which the deposit was made

3.3 If a Payment Fails

If a transaction fails due to a technical issue, notify the support team within 24 hours. Keep a screenshot of the transaction as proof.

mcw guide offers various bonuses and promotional offers. All such offers are subject to specific terms and conditions.

4.1 Welcome Bonus

New members receive a 150% bonus on their first deposit, up to ৳10,000. For example: depositing ৳1,000 gives a ৳1,500 bonus, making the total balance ৳2,500. The bonus amount must be wagered 25 times before withdrawal (৳1,500 × 25 = ৳37,500).

4.2 General Bonus Terms

• Each bonus has specific wagering requirements — read the terms carefully before claiming a bonus
• Another bonus cannot be claimed while one is already active
• Bonus funds cannot be withdrawn directly — they become withdrawable only after wagering is complete
• The bonus will not apply if the minimum deposit requirement is not met
• If bonus abuse is proven, the bonus may be cancelled and the account suspended

4.3 Other Promotional Offers

Various promotions are ongoing, including weekly reload rewards, cricket festival bonuses, birthday gifts, refer-a-friend bonuses and Monday slot reload offers. Each offer has its own terms, wagering requirements and validity period. mcw guide reserves the right to change or cancel any promotion without prior notice.

5.1 Fair Play Policy

All users must play honestly. Using automated software, bots or any technical method to gain an unfair advantage is strictly prohibited. If such activity is detected, the account will be closed immediately.

5.2 Game Results

All game results are determined by a Random Number Generator (RNG) and are entirely impartial. If a game result is uncertain due to a technical error, that round will be considered void and the bet amount will be refunded.

5.3 Sports Betting

Sports betting involves placing a bet on the outcome of a match or event. If a match is cancelled or postponed, bets will be settled according to the applicable rules. In live betting, odds may change at any moment and such changes will not apply to bets already submitted.

5.4 Technical Issues

If a game is interrupted due to a server outage, loss of internet connection or any other technical reason, the matter will be handled according to the relevant rules. mcw guide's decision on such matters will be considered final.

mcw guide is committed to the well-being of all users. Gaming is a form of entertainment — stay alert to ensure it never becomes a source of financial difficulty or stress. Read our Responsible Gaming Guidelines to make informed decisions.

6.1 Setting Deposit Limits

Users may set daily, weekly or monthly deposit limits on their account if they wish. This can be arranged by making a request to the support team.

6.2 Self-Exclusion

If a user wishes to take a temporary or permanent break from the platform on their own initiative, they can contact us via 24/7 live chat or email to request self-exclusion. Such requests will be processed promptly.

6.3 Protection of Minors

It is the family's responsibility to keep those under 21 away from gaming services. If you suspect a minor is using an account, notify mcw guide immediately.

The way your personal information is collected, stored and used is described in detail in our separate policy. To understand how your data is processed, please read our Privacy Policy page.

7.1 Purposes of Data Use

• Account management and verification
• Transaction processing
• Fraud prevention and security
• Customer support
• Fulfilling legal obligations

7.2 Cookie Policy

Cookies are used on the mcw guide website to improve your browsing experience. Continued use of the site will be taken as consent to the cookie policy.

All content on the mcw guide platform — logos, designs, text, images and software — is protected under the intellectual property rights of the respective owners. Reproducing, distributing or using any content for commercial purposes without prior written permission is prohibited.

8.1 Permitted Use

Reading and saving page content for personal and non-commercial purposes is permitted. However, publishing or sharing content on third-party websites requires permission from mcw guide.

mcw guide takes due care in providing information. However, no legal liability is accepted for the following:

• Losses caused by loss of internet connection or technical errors
• Failure of third-party platforms or payment methods
• Consequences of a user's own gaming decisions
• Losses resulting from sharing account details with others
• Natural disasters, cyberattacks or other circumstances beyond our control

mcw guide's maximum liability in any case will not exceed the total amount of the transaction in question.

If a complaint or dispute arises, contact the support team first via 24/7 live chat or email. Most issues can be resolved quickly through direct discussion.

10.1 Formal Complaints Process

If the issue is not resolved via live chat, send a detailed complaint by email. Include your account details, a description of the problem, the relevant dates and any supporting evidence. Every complaint will be reviewed carefully.

10.2 Final Decision

In resolving disputes, the decision of mcw guide's management team will be considered final. All matters will be handled in accordance with applicable law.

mcw guide reserves the right to change, amend or update these Terms at any time. A notice will be posted on the site for significant changes. Continued use of the site after any changes will be considered as agreement to the new Terms. It is therefore recommended that you review this page regularly.

If you have any questions about these Terms or need clarification, contact the mcw guide support team. Support is available in Bengali and English 24 hours a day, 7 days a week.

• Live Chat: instant connection from any page on the site
• Email: [email protected]

For answers to common questions, you can also visit our FAQ page — it covers many questions about accounts, payments and bonuses.